Refund Policy

Last Updated: June 2026

At Ouragyn, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

The following items cannot be returned:

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

If you receive a defective or damaged item, please contact us within 7 days of delivery.

We will gladly arrange a replacement when applicable.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Orders may be canceled within 24 hours of purchase.

After processing has begun, cancellations may no longer be possible.

If you have any questions regarding returns or refunds, please contact:

Website: ouragyn.com